Information Technology

Job Title:

IT Assistant

Reports To (Job Title):

Chief Technology Officer

Direct Reports (Job Titles):

N/A

Location:

Citruss Head Office, Dubai

Responsible for supporting the existing infrastructure as well as develop new tools to fulfil users’ requirements. Be able to work in a varied, fast paced environment. Flexibility and tolerance is a necessity, Programming and database administration are all elements of this position. Proficient in various usual office software and operating systems, Windows, Mac and Unix.

• Installation and maintenance of used software, systems, and network.
• Improving user’s usage of the resource by sharing good practices.
• Maintaining and upgrading the components of the network, desktop and server, networks components.
• Diagnosing the user’s issues, fixing them and making proposal to prevent same behavior and improve availability of the resources.
• Create code and tools to fulfill user’s requirements (scripting).
• Being part of the IT team in usual office works:

  Supporting the users for theirs IT needs

  Maintaining and developing the IT infrastructure on the sites.

• Integrate system with 3rd party systems and software.
• Do retrospective exercises to improve team work and internal practices.
• Do presentations to improve company and suppliers practices and awareness.
• Provide Team Leader with as accurate and precise estimates as possible for assigned task duration, along with confidence levels and foreseeable dependencies.
• Preparing features performing architecture and tasks breakdowns, in collaboration with Team Leader.
• Attend daily meeting.
• Provide technical guidance to other team members.
• Ensuring the respect of company policies in IT resources usage

Bachelor Degree or above with major in Computer Science

Experience:

•  2+ years’ experience in same position
  • Windows and Mac installation and administration
  • Microsoft Office Word, Excel, Outlook
  • Windows Active Directory
  • Microsoft SQL Server 2008
  • Experience in Web software and browser appreciated (servers, clients, tools)
  • Virtualized environment (VMware), administration of the server and the Vms

Skills Set:

• Familiar with TCP/IP network, installation, administration and troubleshooting, cable and wireless environment TCP/IP, UDP, Wire shark and network tools and utilities
• Familiar with application and networks security issues
• Windows: 7, 8, Windows Server, Active Directory, Mac: OSX, Linux: Ubuntu, MS Office software
• Network printing, Understands basic relational database concepts.
• Knowledge in Php 5, JavaScript, HTML, XML, CSS, SQL, JQuery, HTTP, IP phones

• Excellent written and oral skills with demonstrated interpersonal and organization abilities.
• Communication skills, receiving and sending clear messages.
• Smart professional appearance.
• Flexible and adaptable with a “can do” attitude.
• Ability to work under pressure to meet objectives and deadlines.
• Willingness to take/share responsibility or ownership of tasks and issues not strictly within normal job scope or field of work.
• Willingness to share knowledge in order to assist and mentor colleagues to develop and enhance their skills.
• Own a vehicle for mobilization.